Refund policy
Return and refund policy
Last updated: October 27, 2026
Pass FNP sells digital study products: the Complete FNP Guide, the Exam Simulator, the FNP Question Bank & Flashcards, the SOAP Note Template & Guide and the FNP AI Coach. Because these products are delivered instantly and can't be returned once accessed, our policy is simple.
All sales are final
Once your purchase is complete and access is delivered to your account, we do not offer refunds, returns or exchanges. Please review the product descriptions and free previews before you buy.
When we will make it right
We will issue a refund or fix the problem in these situations:
- Duplicate purchase: you were charged twice for the same product. We refund the duplicate.
- Access problem we can't fix: you can't access a product you bought, you contacted us, and we couldn't restore your access within 7 days.
- Billing error: you were charged an amount different from the price shown at checkout.
To request help, email support@passfnp.com within 14 days of your purchase with your order number and a short description of the issue. Approved refunds go back to your original payment method, and your bank may take 5 to 10 business days to post them.
FNP AI Coach
The FNP AI Coach includes 31 days of access from the date of purchase. It is a one-time purchase, not a subscription, and it does not renew automatically. Unused days are not refundable.
Customers in the EU and UK
By completing your purchase, you request immediate access to digital content and acknowledge that, where the law allows, you lose your right to withdraw from the purchase once access begins.
Before filing a dispute
If something isn't right with your order, please contact us first at support@passfnp.com. Most access issues are solved within one business day.